IMPORTANT NOTICE! Snip Vasectomy Clinic was subject to a cyber hack of its email system on 18th August 2021

Important note for Snip Customers

Snip Vasectomy Clinic was subject to a cyber hack of its email system on 18th August 2021. As a result the email address book of our reception email ([email protected]) was breached and phishing emails have been sent to contacts in the email directory. These emails have been sent to all contacts and are not limited (or identified to) patients of the clinic.

To be clear, the breach obtained our email contact list. It did not access any email content.

Please ignore any emails from our clinic that are unsolicited and appear suspicious, especially those containing attachments and offering refunds.

We would like to assure you that our IT system was immediately repaired and upgraded to block future attacks. In addition, our patient medical records system, which is separate from our email system, was not compromised.

Unfortunately, although the breach was fixed on the 18th of August, the hackers have continued to email contacts in the address book now using the fraudulent email address [email protected]

We take our IT security very seriously and have an ongoing partnership with an external IT provider to assist with this. Our systems had been audited by external IT specialists within the last 3 months. Unfortunately, the area exposed by the hackers had not been identified in this previous audit.

We have reported the breach with the Privacy Commissioner and CERT NZ.

We are truly sorry for the inconvenience and reassure you that your privacy and confidentiality is extremely important to us.

Privacy Policy

We collect personal information from you, including information about your:

  • name
  • contact information
  • location
  • computer or network
  • interactions with us

We collect your personal information in order to:

  • book appointments for the clinic
  • determine what audience is looking at our services
  • to contact our customers who reach out to us
  • to contact healthcare professionals who reach out to us

Providing some information is optional. If you choose not to enter contact information on the contact page, or healthcare professionals page, we’ll be unable to get back to you about our services.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected], or 0800 377 647, or PO Box 2085, Kuripuni, Masterton 5842.