IMPORTANT NOTICE! Snip Vasectomy Clinic was subject to a cyber hack of its email system on 18th August 2021

Important note for Snip Customers

Snip Vasectomy Clinic was subject to a cyber hack of its email system on 18th August 2021. As a result the email address book of our reception email ([email protected]) was breached and phishing emails have been sent to contacts in the email directory. These emails have been sent to all contacts and are not limited (or identified to) patients of the clinic.

To be clear, the breach obtained our email contact list. It did not access any email content.

Please ignore any emails from our clinic that are unsolicited and appear suspicious, especially those containing attachments and offering refunds.

We would like to assure you that our IT system was immediately repaired and upgraded to block future attacks. In addition, our patient medical records system, which is separate from our email system, was not compromised.

Unfortunately, although the breach was fixed on the 18th of August, the hackers have continued to email contacts in the address book now using the fraudulent email address [email protected]

We take our IT security very seriously and have an ongoing partnership with an external IT provider to assist with this. Our systems had been audited by external IT specialists within the last 3 months. Unfortunately, the area exposed by the hackers had not been identified in this previous audit.

We have reported the breach with the Privacy Commissioner and CERT NZ.

We are truly sorry for the inconvenience and reassure you that your privacy and confidentiality is extremely important to us.

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COVID-19 Information

 

Now that we are in Level 2 we can begin Snipping again.

We are working hard to get all your Snips rebooked!

If you had your appointment postponed, one of our team members will be in touch shortly to discuss date options for your Snip. If you called during the lockdown to request an appointment we will also be in touch.

Aucklanders, if you have a vasectomy booked, we will make contact with you to offer an alternative day for your Snip once in Level 2 – Hang in there!

For clients wishing to schedule an appointment please contact us or submit a request through our website and an appointment will be confirmed once we have recommenced our clinics.

Our reception will remain open for queries and bookings at all Alert Levels.

For those who have had a recent vasectomy, clinical support remains available. Our after-hours number is detailed in your booking confirmation email.

  • 0800 DR SNIP
    0800 377 647

Book your Snip online or call 0800 DR SNIP to chat to a member of our friendly team. We’re here to help.